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    The Big Bad Wolf Online Book Sale will begin on 1st April 2021 at 12.00 AM and end on 12th April 2021 at 11:59 PM.

    For deliveries to Peninsular Malaysia, the delivery will take approximately 5 to 8 business days from the date of your purchase.

    For deliveries to East Malaysia, the delivery will take approximately 10 to 15 business days from the date of your purchase.

    Reasonable delivery charges will automatically be computed at the checkout page before you complete your order. Charges are based on local delivery rates only. There are no additional taxes or customs charges.

    FREE SHIPPING is applicable for Peninsular Malaysia with a minimum nett spend of MYR 180 and above in a single order.

    As for East Malaysia there will be 50% discount on shipping with no minimum spend. Both of which will be shown automatically on your checkout page.

    Once you have placed your order, you will receive the following email notifications confirming the status of your order.

    1. Order Confirmation – Order Number Provided (Once Order is Captured)

    2. Payment Confirmation – Invoice Provided (Payment Captured)

    3.    Shipping Confirmation – Tracking number Provided (Ready to be Shipped)

    You may also track your order by logging into your account and checking from the “Orders” section.

    It is not possible to amend or cancel items. The Big Bad Wolf Online Book Sale is only of short duration, orders are processed and packed as quickly and efficiently as possible. Hence, please be sure to check through your cart carefully before making payment.

    Cancellation of an order is not possible once it has been processed. Please be sure to check your email (inbox/junk/spam) to ensure you have not missed an order invoice before you proceed to make a new order. Should you still be unsure, you may email us at supportmy@bigbadwolfbooks.com.

    If the status of your order indicates as “Pending”, it means that payment was not made or captured. To verify if your order was successful, we would recommend to check your email (inbox/junk/spam) to see if you have received an invoice.

    Login to your account and click on “My Orders”. Once you see the order in question, click on “Reorder” on the far right. If you wish, you may add more items to your cart before you make payment. Please be sure to clear your cache and cookies before beginning this whole process.

    Please do email us at supportmy@bigbadwolfbooks.com with details below and we will be happy to assist you:

    1. Your registered e-mail address with BBW Online

    2. The discount code that you have been trying to use.

    Log in to your account and click on “My Order” to check on the status of your order. Alternatively, you may check your email (inbox/junk/spam) to view your order invoice. In the event you have not received the invoice or are unable to check on the status of your order, please do not hesitate to email us at supportmy@bigbadwolfbooks.com.

    We have a huge selection of books and other items spanning a wide variety of categories and genres. To make it easy for you to browse, you can navigate using one of two ways:

    Search Field:

    Enter a book title, author, keyword or ISBN into the Search field found at the top of our webpage and then press the 'search' button (magnifying glass icon).

    Categories:

    An extensive list of categories and sub-categories can be found at the top of the webpage, with drop-down menus. Just move your mouse pointer and click on the categories or sub-categories you want.

    That isn’t possible as the Big Bad Wolf Online Book Sale does not take special orders at the moment.

    The most likely reason is that there are books in your cart that are “Out of Stock”. You will need to remove the out of stock books and then proceed to “Checkout”.

    Please bear with us. Our customer service team will respond to your enquiry within 24 hours.

    You will be entitled to on-going attractive discounts and promotions.

    In order to change the information in your account you will need to Log In to your account and click on Profile. You will then be able to change your information from that page onwards.

    For a quick checkout experience, please ensure that you are logged in before placing an order. Once logged in:

    Step 1: Select the Book of your choice

    Step 2: Click on the ‘Add to Cart’ icon

    Step 3: Click the Shopping Cart Icon

    Step 4: Confirm the details of the item(s) you have ordered

    Step 5: Key in your user-ID and Password.

     

    a)  Shipping Address

    b)  Shipping Method

    c)  Payment Method

    d)   Proceed to ‘Checkout’

    You may continue to shop and add as many items as you wish to your order, as long as you have not proceeded to Checkout and made payment. Unfortunately, we are unable to combine orders or add items to an order once it has been paid for.

    Upon receiving your order, we will send you a notification email. In the unlikely event that we are unable to fulfil your order for any reason, we will notify you and process a refund for you.

    We suggest that you complete your purchase as soon as you have placed your items in your cart as all items are available only “While Stocks last”. We are unable to guarantee that your chosen items will still be available later.

    Please try refreshing your browser and clearing your cookies and cache. If the problem persists, please email a screenshot to supportmy@bigbadwolfbooks.com so that we may assist you further.

    Yes, notification emails will be sent to you confirming the status of your order once you have placed it. The emails that you will receive are:

    1. Order Confirmation – Order Number Provided (Once Order is Captured)

    2. Payment Confirmation – Invoice Provided (Payment Captured)

     3. Shipping Confirmation – Tracking number Provided (Ready to be Shipped)

    As our online store is set up to process your orders quickly and efficiently, we regret that your delivery address cannot be changed. Please be sure to enter a complete address upon your checkout.

    The modes of online payment that we accept are:

    • Credit Cards
    VISA and MasterCard
    • FPX Online Banking
    • E-Wallets
    Boost, MCash, Touch ‘N Go, GrabPay and Maybank QR

    In the unlikely event that you do not receive your order within the specified delivery period, please check with the relevant courier company or by contacting us at supportmy@bigbadwolfbooks.com with the details.

    We regret that our courier partner company only schedules deliveries weekday, from Mondays to Fridays with no delivery on Public Holidays.

    Please contact the relevant courier company and provide your tracking number for them to investigate and revert to you accordingly. If at all there is an issue that persist, please do not hesitate to email us at supportmy@bigbadwolfbooks.com

    Please notify us via email at supportmy@bigbadwolfbooks.com and include the following information. We will investigate and keep you advised accordingly.

    1) Order Number
    2) Photos of the damage item(s)

    We are unable to cancel, combine or add items to an order once it has been placed. To avoid this predicament, we encourage you to spend as much time as you want shopping, deciding and checking the order before proceeding to Checkout to make payment.

    For further assistance, please email us at supportmy@bigbadwolfbooks.com.

    If you encounter any of these issues, please try refreshing your browser, clear cookies and cache. If the problem still persists, please email us at supportmy@bigbadwolfbooks.com. Please include a screenshot of the error in your email for us to be able to assist you further.

    Please clear your cache and cookies and try again. Should this issue persist, please do not hesitate to email us at supportmy@bigbadwolfbooks.com. Please include the details below so that we can assist you efficiently.

    1. Screenshots/Images of the issue or error.

    2. The browser that you are using, i.e. Chrome, Internet Explorer, Mozilla Firefox, etc.

    3. The device that you are using, i.e. IOS or Android.

    Promotion mechanics is set as per below:

    ● Buy any 3 books for RM20 (RM9 per copy)

    ● Promotion is valid for all visitors of Big Bad Wolf Malaysia 2021 Online and On-Ground book sales

    ● Promotion is valid for selected books categorized under Jelly Bear, My Fairy Tale, Little Tiger Press(Curved Books).

    ● Customers would need to select any 3 books from the selected titles categorised under Jelly Bear, My Fairy Tale and Littler Tiger Press (Curved books) to be eligible for the promotion

    ● There is no limit to the number of times this promotion can be activated

    ● Big Bad Wolf Books Sdn Bhd. reserves the right to amend the Terms & Conditions of this promotion at any time without prior notice

    ● Bundle Promotions are stackable

    Promotion mechanics is set as per below:

    ● Buy 1 book with 1 kit for the price of RM 20

    ● Promotion is valid for all visitors of Big Bad Wolf Malaysia 2021 Online and On-Ground Book Sales

    ● Promotion is valid for selected titles/books categorized under “The Montessori Method”

    ● There is no limit to the number of titles that can be purchased

    ● Customers would need to select 1 BOOK and 1 KIT  to be eligible for  “Buy Montessori Method Set  for RM 20” promotion

    ● Big Bad Wolf Books Sdn Bhd reserves the right to amend the Terms & Conditions of this promotion at any time without prior notice

    ● Bundle Promotions are stackable

    Promotion mechanics is set as per below:

    ● Buy any 2 Puzzle for RM 40

    ● Promotion is valid for all visitors of Big Bad Wolf Malaysia2021 Online and On-Ground Book Sales

    ● Promotion is valid for selected Travel, Learn and explore categorized under “Sassii Puzzles”

    ● There is no limit to the number of titles that can be purchased

    ● Customers would need to select 2 Puzzles to be eligible for the “Buy 2 For RM 40” promotion.

    ● Big Bad Wolf Books Sdn Bhd. reserves the right to amend the Terms &Conditions of this promotion at any time without prior notice

    ● Bundle Promotions are stackable

    Promotion mechanics is set as per below:

    ● Buy any 2 Magical Books for RM 18

    ● Promotion is valid for all visitors of Big Bad Wolf Malaysia2021 Online and On-Ground Book Sales

    ● Promotion is valid for all titles categorized under “Little Hippo” excluding Disney titles.

    ● There is no limit to the number of titles that can be purchased

    ● Customers would need to select 2 books to be eligible for the “Buy ANY 2 for RM 18 ” promotion.

    ● Big Bad Wolf Books Sdn Bhd. reserves the right to amend the Terms& Conditions of this promotion at any time without prior notice

    ● Bundle Promotions are stackable

    Promotion mechanics is set as per below:

    ● Coupon allows 10% off with a minimum purchase of RM300 with coupon code BBW10% CAPPED at RM 30

    ● Offer is limited to the first100 redemptions per day from 1 April – 12 April 2021 on a first-come, first-served basis with a CAP of RM 30

    ● All coupons are non-refundable and not exchangeable for cash or equivalent.

    ● Only 1 coupon code can be applied by 1 account/person at a time per transaction.

    ● This coupon is only valid at the Big Bad Wolf Online Book Sale Malaysia April 2021 website (https://my.shopbigbadwolfbooks.com/).Not valid on other online marketplaces and offline channels.

    ● A valid code must be entered at the checkout page in order to redeem the coupon.

    ● Not valid with other promotion coupon codes, unless otherwise stated.

    ● Big Bad Wolf Books Sdn. Bhd. reserves the right to change these terms & conditions or cancel any promotions at any time and without notice.

    Free shipping for Peninsular Malaysia

    ● This promotion is ONLY applicable for orders and deliveries within Peninsular Malaysia.

    ● No promo code is required, free shipping will be automatically applied at checkout when you purchase nett of RM180.

    ● Once the parcel is shipped out from our warehouse, delivery will take 5 – 8 business days*.

    ● Big Bad Wolf Books Sdn. Bhd. reserves the right to amend the Terms & Conditions of this promotion at any time without prior notice.

    50% off shipping fees with no minimum spend

    ● East Malaysians, enjoy 50% off delivery fees on any purchase from the Big Bad Wolf Online Book Sale Malaysia 2021.

    ● No promo code is required.

    ● This promotion is ONLY applicable for orders and deliveries within East Malaysia.

    ● Once the parcel is shipped out from our warehouse, delivery will take 10 – 15 business days*.

    ● Big Bad Wolf Books Sdn. Bhd. reserves the right to change the terms and conditions at any time without further notice.

     

    *Business days exclude public holidays and weekends.

    Promotion mechanics is set as per below:

    For ONLINE :

    ● Limited to 1 book per customer

    ● Limited to 100 copies per day

    ● Title will be refreshed everyday

    ● The price of RM0.01 for the selected titles is only valid on the same day the title is featured.

    ● The price of the 1 sen title will be reverted to sale price after the featured day, or after the allocated stock for the 1 sen deal has sold out.

    For ONGROUND :

    ● With every spend of RM100, customer get to buy one of the featured titles for only RM0.01

    ● Eg. Spend RM100, customer can buy one of the featured titles at RM0.01, spend RM150, customer can only buy one of the featured titles at RM0.01, but if customer spends RM200 customer can buy two of the featured titles at RM0.01

    ● The featured titles can be bought at normal sale price if conditions are not met

    ● If more than 1 title from this promo is added to cart, the promo price of the RM0.01 will be applied to each eligible title, starting from the book with the lowest price

    ● 1 sen titles must be bought on the same day of the eligible receipt

    ● While stocks last

    ● Promotion is valid for all visitors of Big Bad Wolf Malaysia 2021 Online and On-Ground Book Sales

    ● Promotion is valid for selected titles/books categorized under “1 sen deals”

    ● Big Bad Wolf Books Sdn Bhd reserves the right to amend the Terms & Conditions of this promotion at any time without prior notice

    ● Promotion is first come first serve basis.

    ● Promotion available while stocks last